Emotional telephone support

What is Emotional Telephone Support ? 

ETS is a stand-alone telephone service. However many choose to access it whilst they are waiting for face to face counselling. It offers an initial stepping stone towards addressing the impact of sexual or domestic abuse enabling you to discover new emotional and practical resourcing strategies to support you in day to day life. It can also help you to prepare for face to face counselling.



This service is available for survivors of sexual abuse that are residents of Portsmouth and South East Hampshire, for both men and women aged 18 years and up.

ETS is a short-term service, usually for 6 sessions. However, a longer group of sessions may be agreed if you are unable to attend the centre.


How, When and Where?

Once your referral into PARCS has been made you will be invited along to PARCS Centre for an initial assessment, following this if you wish a set number of telephone sessions will be agreed with you which will usually be held on the same day and time each week. The calls last for 40 minutes and will be with the same person each week. They will call you from the PARCS Centre. It’s important that you have access to a private space to take the call, free from distraction to benefit from it fully.  

If you need to cancel your call for the week e.g.  you’re unwell, it’s important you let us know as soon as possible, due to limited resources we are not able to carry the call over if you do not inform us beforehand.


Frequently asked questions


I don’t want to continue with the full set of calls will this affect my referral for face to face counselling?

No not at all, you will remain on the waiting list for counselling unless you tell us that you wish to remove your name.


Is ETS the same as telephone counselling?

No. The service is provided by trained and supported staff but they are not necessarily qualified counsellors. However, you will be spoken to by someone who is non-judgmental, empathic and supportive. The main aim of ETS is to help you identify and begin to work on area’s that are troubling you. This might include; difficulties regulating emotions, emotional numbness, self-harm substance misuse and dissociation. We recognise that this process is very personal and we will work at your pace. You will have the opportunity to continue working on the areas you have identified during ETS in your counselling sessions should you choose to do so. It provides an opportunity for you to start to talk to someone, often for the first time and we fully understand this can be initially daunting.


Do I have to take up the offer of face to face counselling? 

Sometimes people decide that they do not want to take up the offer of counselling and that ETS has met their needs. That’s absolutely fine. We will take your name off of our waiting list and if you would like to refer yourself at some point in the future just contact the centre.  


How to refer?

If you would like to refer yourself to the service please call the office on 023 9266 9513.